The Case Study

For the case study I used the gold standard, a wind shield assessment:

In actuality, I used a daily schedule format to record the daily activities of Patrizia and two agriturismo restaurant staff. The results are below, with notes further down:

Subject 1 Important Notes: No work is done on Sunday, sometimes Saturday is a half-day. Family management is done in rotating weekly shifts by Patrizia’s mother and Andrei’s who come to live with them for each week. Andrei and Patrizia commented that phone communication plays a key role in coordinating all of these tasks.

Subject 2 and Subject 3 Important Notes: Subjects only work on weekends. During the week they work other jobs or attend school/study respectively. Kitchen work roles were noted as flexible. Both subjects live with their parents who work. Subject 2 takes care of housework and manages minor farm tasks like tending to animals while parents are at work. Both subjects stated that there is plenty of fatigue associated with their food service tasks, and commented that it would be easier to be a man to manage such fatigue.

That said, they outlined the following scenarios as typical service situations:

Male patrons are typically more kind to women, while women patrons remain silent.

Women to male staff are typically not as kind as they would be to women, or remain silent.